Refund policy

Last updated: October 20, 2026

Food Safety & No Physical Return Required

Due to international health standards, food safety regulations, and cross-border customs restrictions, we do not accept or require physical returns of food items once delivered. Unopened items must remain in their original factory-sealed condition.

No Product Exchanges

We do not offer product exchanges for different items, flavors, or specifications after an order has shipped. All eligible issues are resolved through direct refunds or approved reshipments as outlined below.

Resolution for Damaged or Compromised Cans: Proportional Refund Priority

We take great pride in our artisan pasture-raised black pork luncheon meat and pack every order in heavy-duty protective materials. However, if individual cans incur damage during international transit, our primary and most rapid solution is an immediate proportional refund (Partial Refund) directly to your original payment method:

  • Partial Transit Damage (Single / Few Cans): If one or more cans arrive severely dented, punctured, leaking, or with compromised vacuum seals, we will issue a direct partial refund proportional to the number of damaged cans (for example, a 1/6th refund of the bundle purchase price for 1 damaged can in a 6-pack). This ensures the fastest resolution without delay, while allowing you to safely enjoy the remaining sound cans.
  • Substantial Loss or Lost Parcels: In rare cases where an entire shipment is severely compromised, spoiled upon opening, or confirmed lost in transit by the carrier, we will, at our discretion, provide a full refund or arrange a complimentary full replacement shipment.

Eligible Conditions for Refund or Replacement

Claims are eligible for review under the following circumstances:

  • Transit Damage: Cans that arrive severely dented, deformed, punctured, leaking, or with broken vacuum seals.
  • Quality or Spoilage Issues: Abnormal odor, discoloration, or spoilage detected immediately upon opening within the 3-year shelf life.
  • Order Discrepancies: Missing cans or incorrect items sent by our fulfillment team.
  • Lost Parcels: Orders confirmed lost in transit by the carrier.

Non-Eligible Situations

Refunds or replacements cannot be granted under the following circumstances:

  • Personal Taste Preferences: Dissatisfaction with flavor profile, seasoning, texture, or fat content.
  • Exchange Requests: Requests to switch to a different product variant or package size after delivery.
  • Improper Storage: Failure to refrigerate after opening, or storing in humid/extreme conditions.
  • Incorrect Address Provided: Delivery failures caused by inaccurate or incomplete shipping information provided at checkout.
  • Late Reports: Inquiries reported more than 7 days after carrier delivery confirmation.

How to Request a Resolution

Please follow these simple steps within 7 days of delivery:

  1. Take clear photos or a short video showing the affected cans (clearly displaying dents, leaks, or broken seals), the batch/expiration code on the can, and the shipping label on the outer box.
  2. Email our support team at concierge@qingyublackpig.com with your Order Number and photos.

Our team will review your inquiry within 24 to 48 hours. Upon approval, your proportional or full refund will be processed immediately to your original payment method (typically appearing in 3 to 7 business days depending on your bank).

Contact Us

If you have any questions regarding your order or our policies, please contact our support team at concierge@qingyublackpig.com.